Withdrawal of Purchase & Refund Policy

Operator: KIM MIN HYE(clawgrab) ยท Effective date: June 25, 2026

1. Purpose

This policy sets out the terms regarding a user's right to withdraw a purchase and to obtain a refund for paid content within the mobile game and related services (the "Service") provided by KIM MIN HYE(clawgrab) (the "Company"), in accordance with applicable laws.

2. Payment for Paid Content

  1. Payment for paid content (items, in-game currency, passes, tickets, etc.) within the Service is processed through the payment systems provided by each app marketplace (Google Play, App Store, etc.) (the "Marketplace").
  2. The billing, collection, and initial refund handling of payments follow the policies and procedures of the relevant Marketplace.

3. Withdrawal of Purchase

  1. A user may withdraw a purchase within 7 days from the date of payment or from the date the content became available for use.
  2. However, withdrawal may be restricted in any of the following cases:
    1. where the content has been lost or damaged due to a cause attributable to the user;
    2. where the value of the content has significantly decreased because the user has used or partially consumed it;
    3. where the packaging of reproducible content has been damaged;
    4. where the content is used or applied immediately upon delivery so that its utility arises at once (e.g., in-game currency or items granted immediately), and the Company has clearly notified the user that withdrawal is restricted and obtained the user's consent before payment.
  3. For content where withdrawal is restricted, the Company will clearly indicate this fact on the payment screen or otherwise in a manner easily understandable to the user.

4. Refund Processing

  1. Refunds through a Marketplace are processed according to that Marketplace's refund policy and procedures. If a Marketplace refund is not possible, the user may contact the Company's customer support.
  2. After verifying the reason for withdrawal and the usage history of the content, where the reason is justified, the Company will issue a refund within the period prescribed by applicable law using the same method as the original payment. Where the same method is not possible, the matter will be resolved in consultation with the user.
  3. Content that has already been used or consumed, or content granted free of charge (events, rewards, etc.), is excluded from refunds.
  4. Where a minor has made a payment without the consent of a legal guardian, the legal guardian may cancel the payment in accordance with applicable law. However, cancellation may be restricted where, for example, the minor paid with their own property or there were reasonable grounds to believe the user was an adult.

5. How to Request a Refund

  1. Marketplace refund: use the refund procedure of the Marketplace used for payment (Google Play, App Store).
  2. Customer support: submit a request to the contact below including the payment date and time, product name, payment receipt (order number), and user information (account/nickname).

6. Contact

Inquiries regarding withdrawal of purchase and refunds may be submitted to:
Operator: KIM MIN HYE(clawgrab)
Customer Support: service_admin@koreba.net
Email: support@clawgrab.com

This policy is effective as of June 25, 2026. Matters not specified herein are governed by applicable laws and the Service's Terms of Service.